FAQs

How to place order?

Select a product category from the menu.
Click a product you would like to view to see the product details, price, pictures, and product availability.
To order a product, click the product, select the color, size and quantity you want to order, then click the “ADD TO CART” button. The item will automatically be placed in your shopping cart.
Click “CONTINUE SHOPPING” if you wish to order more items. If you are done shopping, click “CHECKOUT".

Please complete your shipping information:

  • Email Address
  • Full Name
  • Complete address ( House #, Street, Subdivision/Village, Barangay, City, Province
  • Cellphone number ( no spaces, no landline for courier reference during shipping)

What is your mode of payment?

We offer Cash-on-Delivery, Paypal, and Bank Deposit. We will send an email of your invoice with our bank details once your order is placed.

*For Bank Deposit transaction please email proof of payment to customerservice@jockey.com.ph

*For Paypal transaction your order will be automatically tagged paid once approved, no need to send us proof of payment.

How long does it take to process my order?

Our fulfillment operation and schedule is affected during the Enhanced Community Quaratine.

Preparation time is 7-15 days or less. But we make sure we ship out orders daily.

 

How do I track my order?

Ideal processing of your order is 2-days, but due to COVID-19, we are currently running on limited workforce schedule. Please expect some delays on your delivery. Rest assured we prioritize customer satisfaction.

An email will be sent to you once your order is prepared and ready to ship. Please wait a day for the tracking number appear on the courier website. Once it's in the courier our estimated lead time for Metro Manila is 2-5 days, provincial areas is 5-7 days upon pick up by J&T Express courier.

How much is your shipping fee?

Our local standard shipping is P100 ( For bulk orders above weight of 1 kg.  subject to change)

Can I return or exchange my order?

Due to the nature of our products and personal hygiene issues, we don't accept returns.

The following items are final and may not be returned or exchanged: Underwear, Sale Items, Gift.

To have an item exchanged, please email us: customerservice@jockey.com.ph, this will be subject approval and for product availability, provided the item bought will be returned within three days from delivery and in good condition unworn and undamaged, with its original tag and packaging.

 Shipping costs will be shouldered by the buyer and price difference will not be refunded.

All refunds will be in a form of credit vouchers. No cash refunds will be facilitated.

How to cancel order?

If you want to cancel order, please email us at customerservice@jockey.com.ph

Cancellation will only be made if your order has not been processed. 

How to request refund?

Refund can be approved if orders were cancelled and have not been processed. We will refund your paid amount but please wait 2-3 days for bank transactions to update or depending on the payment provider you have chosen to pay.

For orders that were received and requested for refund, it will be a form of credit vouchers to use on your next orders. This will be based on reviewing the case order that will be subject for approval.